FAQ


Business Hours

Sunday - Thursday.  My hours of business are sometimes unusual (even in the evening), hence why there is no contact number on my ‘Contact Us‘ page.  You will get a faster response via email as these are often answered when out of the office. 

Public Holidays, Saturday  - closed

 

Payment

Payment can be made either via direct deposit (allow 1 - 2 business days to clear, details at checkout), money order, or instantly by using Paypal, which allows you to pay via your Paypal account, credit card or via your bank account.  Paypal is a secure way to make payments, and protects the buyer for purchases that don't arrive or aren't as described.  
 

Phone Orders

Unfortunately phone orders are not accepted due to the way the payment gateway on my website is structured.  All orders need to be placed on the website so that you are able to keep track of the progress of your order, and so that I have all the details that you have placed on your order, rather than what may be mistakenly taken down by a phone call.
 

Shipping

All postage prices are available upon going through checkout, before any money is paid.

At this stage, all shipping is via Australia Post or AAE/Startrack, both express and standard.

Australia Post don‘t always strictly stick to their estimated delivery times, but please check my Postage Options page for estimated delivery times.

For those living overseas, International shipping is fine.  If you find that the check out process will not allow you to enter your country, please send me an email and let me know and I will add it within 24 hours.

 

Refunds

If an item is damaged in the post, it will be replaced.  Please notify me within 2 days of receiving the item.

If the item is lost in transit, an inquiry will be lodged with Australia Post. 

There are no refunds offered on personalised products unless it was my error.  This is due to the fact that you can‘t resell personalised products.

 

Gift Wrapping

Gift Wrapping and a gift card can be included for an extra $1.  This is especially useful for those purchasing for someone living in another state or country. Please be sure to specify gift wrapping at check out.  Note that it is not available for certificates (it‘s a bit hard to wrap a certificate unless it is framed).