Beautiful product, but company does not correspond in time, therefore any errors made are not able to be rectified in time. As such we received a beautiful product but the engraving is off centre. This could have been rectified if the company corresponded in time or there was the ability to update your order. Will not buy from again. (from Jane - when placing an order, you need to make sure all spelling is correct before submitting. There is an ability to leave an order message on my website so that any changes can be seen straight away, before the order is engraved...as long as the order has not already been engraved, and they are usually engraved within 24 hours. Emails can sometimes be caught up in spam, as yours was. The engraving was not too far off centre, and at least the product was not wasted and there was not an additional expense on my part or your part with throwing a product away due to customer error.).