TERMS AND CONDITIONS

At Gifted Memories Faith, we make it our priority to make sure your experience with us is a happy one.  Here are some important things to remember.

Making a purchase

When making a purchase, we endeavour to make sure information contained within our website is accurate and up-to-date. You can purchase with confidence in knowing that we try our hardest to make sure that you are happy with not only your decision, but also the end product when it arrives.

Payment Methods

We accept Visa Card, Mastercard, Paypal and Direct Deposit. No order will be shipped until payment has cleared.

Shipping

Most of our items are shipped within 48 hours, and of those, 95% are shipped within 24 hours (business days only). We use Australia Post and Startrack Express.

It is the responsibility of the purchaser to make sure that the correct delivery address is entered.  It is strongly advised that business addresses should be used where possible so that items can be signed for. Safe Drop is selected as default for all deliveries, and for those being delivered by Startrack couriers, an Authority to Leave will be placed on the item. If no one is home, it will be left in a safe location.

Items that have incorrect delivery addresses or missed collection within two weeks will be returned to Gifted Memories Faith.  In this case, Australia Post charge Gifted Memories Faith (currently) $10 as a return to sender fee, so if redelivery is required, this fee plus the postage fee again must be paid.

All international shipping items - it is the responsibility of the purchaser to cover all import duties and taxes, and to make sure the item you are purchasing is not on the 'restricted items' list for your country.


Not happy with your purchase?


Many of our items are handmade and unique to Gifted Memories Faith, and one of the endearing qualities of a handmade item is that there are sometimes very slight irregularities, making them unique.  We would never ship anything out that we would not be happy to receive ourselves, however if you feel that your item is not living up to your expectations, we would be happy to hear from you so that we can try to resolve any issue you may have. We do reserve the right to either repair, replace or refund your item.

Prices

We reserve the right to change prices without notice. All prices include Goods and Services Tax (GST) at the current rate of 10% in Australia.

Copyright Information You Need To know

The text and photographs used on www.giftedmemoriesfaith.com.au are our own and are protected by copyright and must not be copied in whole or in part with the express permission of Gifted Memories Faith.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.


Legal Information

The websites owned and operated by Gifted Memories are www.giftedmemories.com.au, www.giftedmemoriesfaith.com.au are owned and operated by GJNME Trust trading as Gifted Memories ABN 48 665 205 974. We reserve the right to change these terms and conditions without notice.